Customer Responsibilities

Customers remain solely and fully responsible for the content of any material posted, hosted, downloaded/uploaded, created, accessed or transmitted using the IP Services. Telasera has no responsibility for any material created on the Telasera's network or accessible using IP Services, including content provided on third-party websites linked to the Telasera network.

• Disclose information relating to the offending activity as may be required under the circumstances.
• Telasera has no obligation to monitor content of any materials distributed or accessed using the IP Services. However, Telasera may monitor content of any such materials as necessary to comply with applicable laws, regulations or other governmental or judicial requests; or to protect the Telasera network and its customers.

Incident Reporting

Any complaints (other than claims of copyright or trademark infringement) regarding violation of this AUP by an Telasera Customer (or its user) should be directed to abuse@Telasera.com, include details that would assist Telasera in investigating and resolving such complaint.

• Unlawful Activities: IP Services shall not be used in connection with any criminal, civil or administrative violation of any applicable local, provincial, national or international law, treaty, court orders, ordinance, regulation or administrative rules.
• Violation of Intellectual Property Rights: IP Service(s) shall not be used to publish, submit/receive upload/download, post, use, copy or otherwise reproduce, transmit, re-transmit, distribute or store any content/material or to engage in any activity that infringes, misappropriates or otherwise violates the intellectual property rights or privacy or publicity rights of Telasera or any individual, group or entity, including but not limited to any rights protected by any copyright, patent, trademark laws, trade secret, trade dress, right of privacy, right of publicity, moral rights or other intellectual property right now known or later recognized by statute, judicial decision or regulation.
• Threatening Material or Content: IP Services shall not be used to host, post, transmit, or re-transmit any content or material (or to create a domain name or operate from a domain name), that harasses, or threatens the health or safety of others. In addition, for those IP Services that utilize Telasera provided web or content hosting, Telasera reserves the right to decline to provide such services if the content is determined by Telasera to be obscene, indecent, hateful, malicious, racist, defamatory, fraudulent, libelous, treasonous, excessively violent or promoting the use of violence or otherwise harmful to others.
• Inappropriate Interaction with Minors: IP Services should not be used for the purpose of commission an offence against a child or in way that would constitute or promote unlawful interaction with children.
• Child Pornography: IP Services shall not be used to publish, submit/receive, upload/download, post, use, copy or otherwise produce, transmit, distribute or store child pornography. Suspected violations of this prohibition may be reported to Telasera at the following e-mail address: abuse@Telasera.com. Telasera will report any discovered violation of this prohibition to the South African Police services and take steps to remove child pornography (or otherwise block access to the content determined to contain child pornography) from its servers.

Spam Email Abuse

Spam/E-mail abuse is prohibited using IP Services. Spam/E-mail abuse shall include, but are not limited to, the following activities:

• Sending messages that are harassing or malicious, or otherwise could reasonably be predicted to interfere with another party's quiet enjoyment of the IP Services or the Internet (e.g., through language, frequency, size or otherwise).
• Using distribution lists containing addresses that include those who have opted out.
• Sending electronic messages that do not accurately identify the sender, the sender's return address, the e-mail address of origin, or other information contained in the subject line or header.
• Falsifying packet header, sender, or user information whether in whole or in part to mask the identity of the sender, originator or point of origin.
• Using redirect links in unsolicited commercial e-mail to advertise a website or service.
• Intercepting, redirecting or otherwise interfering or attempting to interfere with e-mail intended for third parties.
• Using, distributing, advertising, transmitting, or otherwise making available any software program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, including, but not limited to, the facilitation of the means to spam.

Security Violations

Customers are responsible for ensuring and maintaining security of their systems and the machines that connect to and use IP Service(s), including implementation of necessary patches and operating system updates. IP Services may not be used to interfere with, gain unauthorized access to, or otherwise violate the security of Telasera's (or another party's) server, network, network access, personal computer or control devices, software or data, or other system, or to attempt to do any of the foregoing. System or network security violations shall include, but are not limited to:

• Unauthorized monitoring, scanning or probing of network or system or any other action aimed at the unauthorized interception of data or harvesting of e-mail addresses.
• Hacking, attacking, gaining access to, breaching, circumventing or testing the vulnerability of the user authentication or security of any host, network, server, personal computer, network access and control devices, software or data without express authorization of the owner of the system or network.
• Impersonating others or secretly or deceptively obtaining personal information of third parties (phishing, etc.)
• Customers are responsible for taking prompt corrective action(s) to remedy a violation of AUP and to help prevent similar future violations.

AUP Enforcement and Notice

Customer's failure to observe the guidelines set forth in this AUP will be regarded as a material breach and may result in Telasera taking actions, which may either be a warning, a suspension or termination of Customer's services. When reasonably possible, Telasera may provide Customer with a notice of an AUP violation allowing the Customer to promptly correct such violation. If the IP Services are used in a way that we, in our reasonable discretion, believe violates this Acceptable Use Policy or any of our rules or limitations, we may take any responsive actions we deem appropriate. Such actions may include without limitation, temporary or permanent removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, and/or the immediate limitation, restriction, suspension or termination of all or any portion of the services or your account. Should you engage in any one or more of the above activities, which shall be determined in Telasera's reasonable discretion and which decision shall be final, then Telasera shall be entitled, without prejudice to any other rights it may have, to take any responsive action we deem appropriate, such actions may include, without limitation:

• Without notice, temporary or permanent limitation, restriction or suspension of your access to the IP Service concerned.
• Terminate all agreements with you with immediate effect.
• Bill you for any costs incurred by Telasera as a result of the offending activity, including (without being limited to) bandwidth used, administration costs, downtime, usage of Telasera's name or registered domain namesand CPU cycles; and
• Disclose information relating to the offending activity as may be required under the circumstances.

Telasera has no obligation to monitor content of any materials distributed or accessed using the IP Services. However, Telasera may monitor content of any such materials as necessary to comply with applicable laws, regulations or other governmental or judicial requests; or to protect the Telasera network and its customers.